ConnectWise

We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.

We are currently investigating reports of intermittent access or delays affecting backup storage in our Salt Lake City data center. We will follow up with more information soon.

We are investigating reports of negotiating message and unable to connect to devices for ScreenConnect cloud instances. Cloud Ops team is investigating.

We are experiencing a possible issue with ScreenConnect being flagged by multiple Anti-viruses impacting inability to download new ScreenConnect client. We are investigating further and update as soon as possible.

Microsoft has reported an active Azure service degradation in the West US 2 region, attributed to a network infrastructure issue caused by a datacentre power event. This is impacting multiple Azure services, with partners currently experiencing issues specifically related to Partner Center access, command output generation and Help Center access. The degradation may result in increased latency, intermittent connectivity, and timeouts when accessing affected resources. Microsoft has identified the issue through monitoring alerts and is actively investigating and working on mitigation to restore impacted network components across dependent services. At this stage, mitigation efforts are in progress and customers may begin to see gradual recovery as these actions continue. Microsoft has indicated that further updates will be provided as the situation evolves. Our position: We are actively monitoring the incident and its impact on our platform and partners. We will continue to share updates in line with Microsoft’s communications as more information becomes available.

We've identified an issue where BrightGauge domains began returning 504 Bad Gateway errors, also resulting in “We’re Sorry” errors. Our team has identified the issue and is actively monitoring the situation.

We are currently investigating reports of intermittent access or delays affecting backup storage in our Salt Lake City data center. We will follow up with more information soon.

We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.

We’re addressing an issue impacting sign-ins for ScreenConnect Cloud Account Administrators. Engineering has identified the root cause and is actively implementing a fix. Partners may experience intermittent latency or login disruptions for Cloud Account Administrators.

We are investigating reports of last logged-in user and last restart details not being visible to ASIO platform partners.

Some partners are currently unable to login into the portal. Problem has been reproduced and is currently being investigated.

We are investigating reports of V5 Agent data sources returning blank. We will follow up with more information soon.

We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.

We are currently investigating reports of latency issue for PSA Cloud. We will follow up with more information soon.

We are currently experiencing degraded performance affecting BrightGauge accounts in the North America region. Our team is actively investigating and will share updates as they become available.