ConnectWise

Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.

We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.  Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.  Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.

Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully. Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA). Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay. Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly. We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.

We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.  Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.  Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.

We are experiencing an issue with x360Recover Replibit affecting the availability of a subset of backups in EMEA. There is no impact to data integrity. Our team is actively working to restore full service and will provide updates shortly.

We are currently investigating reports of Unable to assign resources on ConnectWise PSA. We will follow up with more information soon.

We are aware of an issue that is impacting backups for NAS devices. We understand the importance of reliable backup protection and are actively investigating the cause. We will share updates as soon as additional information is available.

ConnectWise SSO login has been investigated after initial reports of intermittent failures and is operating in a degraded state. We are investigating root cause and will update this incident accordingly.

ConnectWise is investigating reports of Login Issues on ConnectWise Home. We will follow up with more information soon.

We are currently experiencing issues sending emails by a third-party vendor. We are investigating the issue.