Qualys

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12567.

The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.

Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

US Platform 2 is currently experiencing issues with the UI login. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12561.

US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.

Qualys Cloud Platform Operations is currently investigating a lag on one of the topics in FIM module causing a delay in the events being shown in FIM UI. Further updates will be shared as they become available. Ticket reference for this activity is: IM-12555

The Qualys Cloud Platform Operations team is actively investigating the login issue experienced on EU Platform 2. Scans and the APIs are also impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12553.

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time in US Platform 1. Further updates will be shared as they become available. The ticket reference for this activity is IM-12551.

Qualys Cloud Operations is currently investigating an issue where Container Security Users may experience a delay in scan processing for containers. Further updates will be shared as they become available. The ticket reference for this Incident is IM-12506

Qualys Cloud Platform Operations is investigating an issue causing the asset deployment job status to be delayed in the UI. The asset deployment job status will be impacted. Further updates will be shared as they become available. The ticket reference for this activity is IM-12550.

Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

Qualys Cloud Operations is currently investigating an issue affecting external WAS scans configured with custom or standard authentication, which are encountering errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547

Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and sensor scan data in the UI on the Qualys KSA Platform 1. The functionalities for the following modules might be impacted. VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: There will be a delay in EDR and MITRE events because Flink checkpoints are currently failing. As a result, EDR Forensic functionality will also be impacted. We will provide further updates as they become available. Ticket reference for this incident is IM-12541

The Qualys Cloud Platform Operations team is currently investigating an ongoing issue impacting Qualys UK Platform 1. We are observing intermittent behavior where Dashboard widgets may display blank data, along with periods of reduced performance. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will share further updates as more information becomes available. The ticket reference for this incident is IM-12536.

India POD 1 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12532.

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in Cyber Security Asset Management, and Global Asset View. We will provide further updates as they become available. The reference number for this incident ticket is IM-12529.