Vonage

We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-04-02 12:08 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are currently observing SMS delivery degradation towards Italy Wind and TIM networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Please be advised that we are observing SMS degradation towards Salt network in Switzerland. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing outbound calls degradation affecting short duration calls. We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-03-30 10:29 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com

Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact https://api.support.vonage.com if you have any questions.

We are currently observing SMS delivery degradation towards Indonesia IOH network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00 in the Verify API v2. We will provide updates as more information becomes available. If you have any questions, please contact api.support@vonage.com

We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue. The following services have been impacted since 2026-03-23 21:00 UTC. We will continue to share updates here within the next 2 hours or as soon as more information becomes available.

Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions

We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

We have detected latency impacting messages to several networks in the USA & Canada. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.

Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.

We are aware of issues that may be impacting your Messages API channel, You might experience messages struck in Submitted or having Undelivered status Our engineers are working to quickly resolve the issue. We'll provide further updates within next one hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards Belgium Proximus network. You may experience failures or delays for Outbound SMS sending towards Belgium Proximus network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are currently observing SMS delivery degradation for messages sending towards Singtel. You may experience failures or delays for SMS sending towards this Network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards Airtel network in Nigeria. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are aware of issues that may be impacting your service in Silent Auth channel for Verify V2 Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour Thank you for your patience and understanding.

We are aware of issues that may be impacting your Verify V2 via Email Channel. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding.

We are aware of issues that may be impacting your Voice traffic. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the next 2 hours. Thank you for your patience and understanding.

We are currently observing SMS delivery degradation towards Telefonica in Germany. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are aware of issues that may be impacting your Voice CDRs Delay in EU Region. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding.

We are currently observing SMS delivery degradation towards Nigeria MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Please be advised that we are observing message delivery degradation towards XL Network, Indonesia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We have been notified about SMS delivery degradation towards Vivacom network. We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Our monitoring system has alerted us to a potential service issue with Verify TTS calls and the TTS API. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Verify API TTS API (Deprecated) Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

We have been notified by our suppliers about an SMS issue impacting messages delivery to Verizon Wireless USA. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are currently observing SMS delivery degradation towards Telefonica in Germany. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

We are currently investigating an issue with Video Tools where session data may be incomplete or missing. All other services are operating normally. We will update this status as soon as we have more information on this issue.